Privacy Policy

Effective Date: October 8, 2026

Last Updated: October 8, 2026

1. Information We Collect

eejili collects various types of personal information necessary to provide, maintain, and improve our gaming services, comply with legal and regulatory obligations, and ensure the security and integrity of our platform. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for an eejili account, you provide personal information including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification documents (Philippine passport, driver's license, national ID, or other valid ID) required for age verification and Know Your Customer (KYC) compliance;
• Contact Information: Email address, mobile telephone number, residential address in the Philippines, and postal code;
• Account Credentials: Username, password, and security questions used to access your eejili account;
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers and names for deposit and withdrawal processing, and transaction history;
• Communication Data: Contents of communications you send to eejili customer support via email, live chat, telephone, or other contact channels, including inquiries, complaints, and feedback.

1.2 Information We Collect Automatically

When you access the eejili platform, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system (iOS, Android, Windows), browser type and version, screen resolution, and device identifiers;
• Connection Data: IP address, internet service provider, geographic location (city and region level, not precise GPS coordinates), and network connection type;
• Usage Information: Pages viewed on the Website, games played, bet amounts and outcomes, session duration, clickstream data, referring and exit pages, timestamps of activities, and behavioral patterns;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies that help us recognize your device, remember your preferences, analyze site usage, and deliver personalized content and advertisements.

1.3 Information from Third Parties

In certain circumstances, eejili may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, PayMaya, and banking partners to confirm successful deposits and withdrawals;
• Identity Verification Services: Enhanced due diligence information from third-party verification providers used to validate your identity and prevent fraud;
• Regulatory Authorities: Information obtained from PAGCOR, self-exclusion databases, or other regulatory bodies to ensure compliance with gaming regulations and responsible gaming requirements;
• Game Providers: Gaming data from third-party software providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming) regarding your gameplay sessions, winnings, and technical issues.

2. How We Use Your Information

eejili uses the personal information we collect for the following legitimate business purposes:

2.1 Providing Gaming Services

• Creating, maintaining, and managing your eejili player account;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, sports betting markets, and other gaming products;
• Maintaining accurate records of your account balance, gaming history, and transaction records;
• Delivering customer support and responding to your inquiries, complaints, and requests;
• Communicating important account information, promotional offers, and platform updates.

2.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with the minimum gambling age requirement of 21 years under Philippine law;
• Conducting Know Your Customer (KYC) verification and enhanced due diligence to prevent money laundering, terrorist financing, and other financial crimes;
• Complying with reporting obligations to PAGCOR and other regulatory authorities;
• Enforcing our Terms & Conditions and investigating violations of platform rules;
• Responding to legal process, court orders, and requests from law enforcement agencies;
• Implementing responsible gaming measures including self-exclusion programs and deposit limits.

2.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions, collusion, bonus abuse, and other forms of cheating;
• Monitoring unusual betting patterns and account activity that may indicate problem gambling or fraudulent behavior;
• Protecting the security and integrity of the eejili platform against hacking, unauthorized access, and cyberattacks;
• Verifying the authenticity of payment methods and preventing the use of stolen credit cards or fraudulent accounts;
• Maintaining audit trails and transaction logs for security investigations and dispute resolution.

2.4 Platform Improvement and Personalization

• Analyzing user behavior and preferences to improve the eejili Website design, functionality, and user experience;
• Personalizing game recommendations and promotional offers based on your gaming history and preferences;
• Conducting market research and statistical analysis to understand Filipino player preferences and trends;
• Testing new features, games, and services before full-scale deployment;
• Optimizing mobile performance and ensuring compatibility across various devices and screen sizes.

2.5 Marketing and Communications

• Sending promotional emails about new games, bonuses, tournaments, and special offers (you may opt out of marketing communications at any time);
• Displaying personalized advertisements on the eejili platform based on your interests and gaming activity;
• Notifying you about platform updates, maintenance schedules, and important policy changes;
• Inviting you to participate in surveys, feedback programs, and player research studies.

3. Legal Basis for Processing (Philippine Data Privacy Act)

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), eejili processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent by accepting this Privacy Policy and creating an eejili account;
• Contractual Necessity: Processing is necessary to perform our contractual obligations under the Terms & Conditions you agreed to when registering;
• Legal Obligation: Processing is required to comply with Philippine laws, regulations, and regulatory requirements including PAGCOR licensing conditions, anti-money laundering laws, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests in operating a secure, efficient, and profitable gaming platform, provided such interests do not override your fundamental rights and freedoms.

4. How We Share Your Information

eejili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, and banking partners who process deposits, withdrawals, and currency conversions;
• Game Providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, and other software developers who provide casino games and sports betting platforms;
• Identity Verification Services: Third-party KYC providers who verify your identity, age, and payment methods;
• Technology Providers: Cloud hosting services, content delivery networks, cybersecurity firms, and IT support contractors who maintain our technical infrastructure;
• Customer Support Tools: Live chat platforms, email services, and CRM systems used to deliver customer support;
• Marketing and Analytics Services: Email marketing platforms, analytics tools, and advertising networks that help us communicate with players and analyze platform performance.

All service providers are contractually bound to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR, National Privacy Commission, Bureau of Internal Revenue, Anti-Money Laundering Council, Philippine National Police, court authorities, and other government agencies when required by law or to comply with legal process such as subpoenas, court orders, or regulatory investigations.

4.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, bankruptcy, or other corporate transaction involving eejili, your personal information may be transferred to the acquiring entity or successor company, subject to the same privacy protections outlined in this Privacy Policy.

4.4 Protection of Rights

We may disclose your information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of eejili, our employees, other users, or the public, including detecting and preventing fraud, enforcing our Terms & Conditions, and investigating potential violations of law.

5. Data Retention

eejili retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active eejili account plus an additional period to address any post-closure inquiries or disputes;
• Closed Accounts: After account closure, we retain certain information for seven (7) years to comply with Philippine tax laws, anti-money laundering regulations, and PAGCOR record-keeping requirements;
• Financial Records: Transaction history, deposit and withdrawal records, and financial statements are retained for ten (10) years as required by the Philippine Bureau of Internal Revenue;
• KYC Documents: Copies of government-issued identification, proof of address, and verification documents are retained for seven (7) years following account closure;
• Communications: Customer support transcripts, emails, and other communications are retained for three (3) years to maintain service quality records;
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list indefinitely to ensure we do not inadvertently contact you again.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information eejili holds about you, including details about how we collect, use, and share your data. You can view much of this information directly in your account dashboard, or you may submit a formal access request to our customer support team.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance with changes that require verification.

6.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain legal exceptions. We may be required to retain certain information to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes such as fraud prevention. To request account deletion, contact our customer support team.

6.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider. We will provide your data in CSV or PDF format upon request.

6.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message or by adjusting your communication preferences in your account settings.

6.6 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. However, withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal and may impact our ability to provide certain services.

6.7 Right to Lodge a Complaint

If you believe eejili has violated your privacy rights or failed to comply with the Philippine Data Privacy Act, you have the right to file a complaint with the National Privacy Commission. You can reach the NPC through their official website or by visiting their office in Metro Manila.

To exercise any of these rights, please contact eejili customer support providing sufficient information to verify your identity and specifying which rights you wish to exercise.

7. Security Measures

eejili implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption technology;
• Secure Storage: Personal information is stored on secure servers located in data centers with restricted physical access, 24/7 monitoring, fire suppression systems, and redundant power supplies;
• Access Controls: Employee access to personal information is restricted on a need-to-know basis using role-based permissions, strong authentication, and regular access reviews;
• Password Protection: Account passwords are hashed using industry-standard algorithms and never stored in plain text;
• Security Monitoring: We employ intrusion detection systems, firewalls, malware scanning, and security information and event management (SIEM) tools to detect and prevent cyberattacks;
• Regular Audits: Our security practices undergo periodic internal and external audits to identify and address vulnerabilities;
• Employee Training: All eejili employees receive mandatory training on data protection, privacy best practices, and security protocols.

Despite these measures, no electronic transmission or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security and you acknowledge that you provide information at your own risk.

8. Cookies and Tracking Technologies

eejili uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality including account authentication, session management, and security features. These cannot be disabled without impacting site functionality;
• Performance Cookies: Collect anonymous data about how users interact with the Website, including pages visited, time spent, and error messages encountered. This helps us improve platform performance;
• Functional Cookies: Remember your preferences such as language selection, display settings, and login credentials to provide a personalized experience;
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements and promotional offers based on your interests and gaming history.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the eejili platform. Most modern browsers allow you to view, manage, and delete cookies, as well as block cookies from specific websites.

9. Children's Privacy

eejili services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from minors under the legal gambling age. If we become aware that we have inadvertently collected information from an individual under 21 years of age, we will immediately delete such information from our records and terminate the associated account. Parents or guardians who believe their child has provided personal information to eejili should contact our customer support immediately.

10. International Data Transfers

While eejili primarily serves Filipino players and stores data within the Philippines, some of our service providers and technology partners are located outside the Philippines. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including contractual commitments from recipients to protect your data in accordance with Philippine data protection standards. By using eejili services, you consent to such transfers where necessary for the provision of gaming services.

11. Changes to This Privacy Policy

eejili reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on the Website with a new "Last Updated" date and, where appropriate, by sending an email notification to the address associated with your account. Your continued use of eejili services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or eejili's data handling practices, or if you wish to exercise your privacy rights, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the eejili Website
• Customer Support: Available 24 hours a day, 7 days a week

When contacting us regarding privacy matters, please include your full name, account username (if applicable), email address, and a detailed description of your inquiry or request. We will respond to your inquiry within fifteen (15) business days.